RocketGrip products (Player and Goalie) are warranted against manufacturing defects for a period of thirty (30) days from the date of sale to the consumer when used as intended under normal use and without alterations.
The customer’s proof of purchase must accompany all claims.
RocketGrip reserves the right to replace, at our option, any product determined to be defective.
If, in RocketGrip's determination, product failure is due to accident, abuse, negligence failure to follow installation instructions, or abnormal use, the product will not be covered by this or any other warranty.
This warranty is expressly declared to be given in lieu of all other warranties expressed or implied on RocketGrip's part.
No person is authorized to give an additional warranty in connection with the sale of RocketGrip products.
HAVE A WARRANTY INQUIRY OR CLAIM? PLEASE SEND THE FOLLOWING TO firstname.lastname@example.org
- PROOF OF PURCHASE - order number and date, or receipt
- PROOF OF ISSUE OR CLAIM - pictures of the issues and supporting details
- confirm product was installed using the recommended 1.5 L rapid boil electric kettle or heat gun (please note things such as a coffee maker, hair dryer, lighter, small pot of water on stove, microwaved bowl of water will not shrink your product properly and will not be replaced or refunded via warranty)
HAVE ALL THIS INFO?
PLEASE SEND INFORMATION TO email@example.com AND WE WILL RESPOND WITHIN 3 BUSINESS DAYS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you warranty or exchange.
If the order is personalized, it can only be canceled within 4 days of its purchase date in case if it is still not shipped. All other personalized grip orders cannot be canceled.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days of that confirmation.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or credit card account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: RocketGrip, Valguma iela 10, Riga, Latvia, LV-1048
To return your product, you should mail your product to: RocketGrip, Valguma iela 10, Riga, Latvia, LV-1048
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.